What “reviewed” means
A reviewed date means the page has been considered against the sources and site context relevant to that review. It does not guarantee that nothing changed the following day. Fast-moving rules, scheme criteria and regulator guidance can change between scheduled reviews.
What triggers an update
- new or amended legislation;
- regulator or ombudsman rule changes;
- important court decisions;
- changes to complaint waiting periods, routes or jurisdiction;
- product or process changes that make practical guidance misleading;
- a credible correction report;
- an internal site audit that finds inconsistent or outdated pages.
Connected-page review
A rule rarely lives on one page. If telecom ADR waiting periods change, the telecom hub, complaint-timeframe guide, ADR guide, rebuttals, templates, tools, search index and any relevant legal-policy statements may all need checking. ConsumerWise treats cross-site reconciliation as part of the update rather than editing one page in isolation.
Material corrections
A material error should be corrected in the page itself. Where the correction changes the practical conclusion or could have affected users, an explanatory update note may also be appropriate. Cosmetic changes do not need to masquerade as substantive legal review.
Historical and archived rules
Older rules may still matter to disputes about earlier events. ConsumerWise should preserve the relevant date context rather than deleting history and applying the newest rule retrospectively. Where an old process is described only for background, it should be labelled as historical.
Report a problem
The most useful report identifies the page, the sentence or conclusion that appears wrong, the date relevant to the issue and an authoritative source supporting the correction. Use Contribute to ConsumerWise to send a correction, update or supporting source.