Something is wrong
A factual mistake, wrong date, broken link, misleading wording, legal point that needs qualification or a conclusion that no longer reflects the current position.
Contribute to ConsumerWise
Help make the guidance better.
Real disputes often reveal things that official guidance does not: changed business processes, recurring refusal reasons, unclear complaint routes and gaps between policy and practice.
If you have spotted an error, found an update or experienced something that could make a guide more useful, send it in.
01Corrections and outdated information02Reader experiences and recurring practices03Official sources, evidence and new topics
What you can contribute
Anything that helps us check, clarify or extend the guidance.
Something has changed
A provider has changed a process, a regulator has updated its rules, an ombudsman route has moved, or an official source now says something different.
This is what happened to me
A refusal reason, complaint response, sales practice, escalation problem or practical step that could help us understand how an issue actually plays out.
A source we should see
Official guidance, terms, policies, published decisions, correspondence or other material that could support, challenge or deepen an existing page.
We should cover this
A consumer problem you keep encountering but cannot find clearly explained, or a question you wish ConsumerWise had answered when you needed it.
The page could work better
Confusing navigation, an inaccessible component, unclear wording or a practical improvement that would make a guide easier to use.
Make it useful
A precise contribution is much easier to verify.
- Identify the page or topic.
Send the URL if there is one. If you are suggesting a new guide, tell us the issue in plain English.
- Say exactly what you think needs checking.
Quote the sentence, explain the process that changed, or describe the experience that could add useful context.
- Include dates and context.
Rules and company processes change. Knowing when something happened can be the difference between a useful lead and an outdated one.
- Link to the strongest source you have.
Official material is particularly useful. Screenshots or correspondence can provide context, but one person's experience is not automatically a wider rule.
- Tell us whether we may come back to you.
We may need to clarify a point. You do not need to agree to public attribution in order to contribute.
Send a contribution
Corrections, experiences, sources and ideas all come here.
There is no special format. A short, specific email is often more useful than a long case history. If you are referring to a ConsumerWise page, include the link near the top.
Emailcontribute@consumerwise.org.ukFor editorial contributions and corrections. Privacy or data-rights enquiries about ConsumerWise itself should go to privacy@consumerwise.org.uk instead.
What happens next
We treat contributions as editorial input, not automatic fact.
01Read
We identify the claim, correction, experience or source you are asking us to consider.
02Check
Where appropriate, we compare it with legislation, official guidance, terms, policies or other evidence.
03Reconcile
If one point changes, connected guides, templates, tools and routes may need checking too.
04Update
A contribution may lead to a correction, a deeper section, a new guide, further research or no published change.
Privacy when contributing
Send enough to explain the point: not your entire case file.
ConsumerWise does not need passwords, payment-card details, full account numbers or identity documents to understand an editorial contribution. Remove information you do not want us to receive, especially information about other people.
Sending something does not mean it will be published. We will not assume that an email gives permission to publish your name, address or contact details. If we want to quote or attribute material in a way that could identify you, we should seek appropriate permission first.
Experiences can influence research and guidance without being treated as proof that the same thing happens in every case.
Do not send passwords or security answersConsumerWise will never need them for an editorial contribution.
Redact payment and account detailsKeep only the part genuinely needed to explain the issue.
Be careful with other people's informationRemove names, addresses and identifying details where they are not relevant.
Do not rely on an email as an urgent complaint routeConsumerWise cannot stop a limitation period, regulatory deadline or action being taken by another organisation.
Editorial independence
Contributing does not buy influence.
ConsumerWise decides what to publish and how to describe it. A business, consumer, professional or organisation can suggest a correction or provide evidence, but the published position should follow the strongest supportable evidence rather than the identity or persistence of the contributor.
We cannot promise an individual response to every email, and ConsumerWise does not become your adviser or representative because you have shared an experience.