They said this… · Telecoms & broadband

“The switch completed, so there is nothing left to complain about”

Generally incorrect

Completion of a switch does not erase billing errors, loss of service, double charging or compensation issues caused during the process.

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Why this answer

What actually matters

  • Build a timeline of old/new provider responsibility.
  • One Touch Switch records can be relevant.
  • Claim the specific unresolved loss or correction.

What you could say

Keep the response tied to the actual rule.

Evidence

What to have beside you

  • Contract/order summary and price information
  • Bills and payment history
  • Fault reports, outage records and engineer visits
  • Complaint start date, final response/deadlock and ADR scheme details

If they still refuse

Move the dispute forward.

  1. Use the provider’s formal complaint route and preserve the complaint start date.
  2. Telecom ADR can normally become available after deadlock or once the applicable waiting period has elapsed.
  3. Ofcom is the sector regulator but is not normally the body that awards individual redress.

Read the full rules

Go deeper before escalating.

Primary guideRead the detailed ConsumerWise guidance.Telecom complaintsRead the full guide.Billing disputesRead the full guide.Deadlock & ADRRead the full guide.