They said this… · Telecoms & broadband

“Our contract lets us increase the price by any amount during the minimum term”

Misleading without context

Current telecom price-rise rules require much clearer upfront information, and contracts entered under the newer regime cannot rely on opaque inflation-linked formulas in the old way.

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Why this answer

What actually matters

  • The date the contract was entered into matters.
  • Check the contract summary and how the price change was presented.
  • Separate contractual price terms from any right to exit following a materially disadvantageous change.

What you could say

Keep the response tied to the actual rule.

Evidence

What to have beside you

  • Contract/order summary and price information
  • Bills and payment history
  • Fault reports, outage records and engineer visits
  • Complaint start date, final response/deadlock and ADR scheme details

If they still refuse

Move the dispute forward.

  1. Use the provider’s formal complaint route and preserve the complaint start date.
  2. Telecom ADR can normally become available after deadlock or once the applicable waiting period has elapsed.
  3. Ofcom is the sector regulator but is not normally the body that awards individual redress.

Read the full rules

Go deeper before escalating.

Primary guideRead the detailed ConsumerWise guidance.Telecom complaintsRead the full guide.Billing disputesRead the full guide.Deadlock & ADRRead the full guide.